COVID-19 - EMERGENCY REPAIRS ONLY
Our main contractors are still operational, however, providing a reduced service. We will only be carrying out emergency repairs until further notice. All gas audit inspections have been suspended but annual servicing is essential and will still continue. We will continue to deal with emergency gas repairs. Please also be aware that our target response time for emergency repairs of 4 hours may be slightly longer than normal. Please contact us on 01786 841 101 during normal working hours to report an emergency repair. Our out of hours emergency contact numbers remain the same:
• Gas repairs call Saltire on 0845 606 1555
• All other emergency repairs please call McDougall Group on 0800 975 1234.
When you report an emergency repair, we will need to ask you some screening questions to protect both you and our contractors before visits can be confirmed. Our Contractors will also ask you a series of questions before they enter your home.
We will advise tenants as soon as possible if there are any further changes to the repairs service. In the meantime, please consider whether your repair is an emergency before requesting a visit.