Reactive Repairs Service
We provide a repairs service and an out of office hours emergency service in order to keep our tenants’ homes in good condition. Full details of the repairs service are included
Please note - some minor repairs are the responsibility of the tenant – please see the Tenant Handbook for details.
How to Report a Repair
Please contact us on 01786 841101 during working hours (Staff will ask you a number of questions to assess the urgency and nature of the repair and to arrange access. We will then advise of the target time for completing the repair or give other relevant information.) or
email us at firstname.lastname@example.org or
use the report a repair online service - see below:
Please note email is not monitored outwith normal working hours.
Out of Hours (Emergency) Repairs Service
Our out of hours emergency numbers are as follows:
• Gas repairs (no heating or hot water) call Saltire on 0845 606 1555
• New tenants at Finlay Road and Duncan Drive, Claish Farm, Callander: to report out of hours emergencies please call :
Lovell on 0800 083 0850.
(When the office is closed during the day, for example for staff training events please call the Customer Service Team at Lovell on 0800 022 4026.)
When a repair is reported on this number tenants will be required to provide the following information:
- Name, address and contact phone number
- A description of the repair needed, in as much detail as possible
- Times when you are available to allow access to the property so that the work can be carried out.
All other emergency repairs please call the McDougall Group on 0800 975 1234.
When you report an emergency repair, we will need to ask you some screening questions to protect both you and our contractors before visits can be confirmed. Our Contractors will also ask you a series of questions before they enter your home.
Please think carefully before you use the out of hours service, as the service is for EMERGENCIES only. If you call out the emergency service
The McDougall Group www.themcdougallgroup.com is a well-established provider of emergency repair services to housing associations throughout Scotland and its customer service standards can be viewed here.