Reactive Repairs Service
We provide a repairs service and an out of office hours emergency service in order to keep our tenants’ homes in good condition. Full details of the repairs service are included
Please note - some minor repairs are the responsibility of the tenant – please see the Tenant Handbook for details.
How to Report a Repair
Please contact us on 01786 841101 during working hours (Staff will ask you a number of questions to assess the urgency and nature of the repair and to arrange access. We will then advise of the target time for completing the repair or give other relevant information.) or
email us at email@example.com or
use the report a repair online service - see below:
Please note email is not monitored outwith normal working hours.
Out of Hours (Emergency) Repairs Service:
- Gas Repairs (no heating or hot water) call Saltire on 0330 202 0444
- New tenants at Graham Lambie Brae, Strathblane: Hacking and Patterson 0141 248 5693
- New tenants at The Meadows, Kippen : Dawn Homes 0345 877 8936
When a repair is reported on this number please be prepared to give the following information:
- Name, address and contact phone number
- A description of the repair in as much detail as possible
- Times when you are available to allow access to the property.
All other emergency repairs please call Property One Ltd : 07955 149768
When you report an emergency repair, we will need to ask you some screening questions to protect both you and our contractors before visits can be confirmed. Our Contractors will also ask you a series of questions before they enter your home.
Please think carefully before you use the out of hours service, as the service is for EMERGENCIES only.
If you call out the emergency service