Comments, Complaints & Compliments


Rural Stirling Housing Association Ltd is committed to providing high-quality customer services.  We value complaints and use information from them to help us improve our services.

Our Rural Stirling Group Complaints Handling Procedure was put in place from 1st April 2021 and follows the SPSO Model Complaints Handling Procedure.  It is split into 5 parts.  Part 4 is our Customer Facing Complaints Handling Procedure and will guide you through our process.  For more informaiton on the full Complaints Handling Procedure please read more

The Scottish Housing Regulator has published a guide for tenants about how to make a complaint about a regulated body which you can read here

If something goes wrong or you are dissatisfied with our services, please tell us.  Our Complaints and Feedback Procedure describes our complaints procedure and how to make a complaint.  Our Customer Service Standards tells you about our service standards and what you can expect from us.

Email us on 

Telephone the office: 01786 841101  or speak to a member of our staff. 

During office closures our enquiries email box is not monitored. 

Significant Performance Failure (SPF)

SHR Guidance leaflet on how to report a Significant Performance Failure (SPF)

A tenant or group of tenants can report a significant performance failure to the Scottish Housing Regulator.  This leaflet provides clear information on what a SPF is; what you do if you are aware of a SPF and the difference between a SPF and a complaint. It also includes the form you can complete, after reading the leaflet, to report a SPF.

NB : Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our Privacy Policy.

Complaints & Compliments Form

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