Comments, Complaints & Compliments
SHR Guidance leaflet on reporting a Significant Performance Failure (SPF)
A tenant or group of tenants can report a significant performance failure to the Scottish Housing Regulator. This leaflet provides clear information on what a SPF is; what you do if you are aware of a SPF and the difference between a SPF and a complaint. It also includes the form you can complete, after reading the leaflet, to report a SPF.
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