If something goes wrong or you are dissatisfied with our services, please tell us.  Our Complaints and Feedback Procedure describes our complaints procedure and how to make a complaint.  Our Customer Service Standards tells you about our service standards and what you can expect from us.

• RSHA Complaints and Feedback Procedure
• RSHA Customer Service Standards 

Email us on enquiries@rsha.org.uk 

Telephone the office: 01786 841101  or speak to a member of our staff. 
 

Significant Performance Failure (SPF)

SHR Guidance leaflet on reporting a Significant Performance Failure (SPF) 

A tenant or group of tenants can report a significant performance failure to the Scottish Housing Regulator.  This leaflet provides clear information on what a SPF is; what you do if you are aware of a SPF and the difference between a SPF and a complaint. It also includes the form you can complete, after reading the leaflet, to report a SPF.

NB : Privacy Policy

Information on how we handle and use your personal information that you provide to us is included within our Privacy Policy.

Complaints & Compliments Form