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Our new Complaints Handling Procedure comes into place from 1st April 2021. Rural Stirling Group has adopted the SPSO Model Complaints Handling Procedure (January 2020). The documents in the table below detail how we deal with complaints.
| File Description | File | Size |
|---|---|---|
| RSG Complaints Handling Procedure Part 1: Introduction and Overview |  | 191KB |
| RSG Complaints Handling Procedure Part 2: When to use this procedure | | 302KB |
| RSG Complaints Handling Procedure Part 3: Complaints Handling Process | | 299KB |
| RSG Complaints Handling Procedure Part 4: Governance | | 185KB |
| RSG Complaints Handling Procedure Part 5: Customer Facing Complaints Handling Procedure | | 263KB |
