Skip to Main Content
Rural Stirling Housing Association
Search
  • My Rural
  • Translate Website
  • Listen to Website
  • 01786 841101
Rural Stirling Housing Association
  • Pay Your Rent
  • Apply for a House
  • Report a Repair
  • Complaints & Compliments
    • Make a Complaint box
  • Near-Me Waiting Room
  • Home
  • About Us
    • Staff Team
    • Board Members
      • AGM, Board and Committee Minutes
      • RSHA Board and Committee Agendas
      • How we are run
    • Our Housing Stock
    • Venachar Ltd
    • RSHA Information
    • Opportunities to Work with Us
    • Customer Engagement
    • Fair Work First
  • Tenant Services
    • Paying your Rent
      • Advice to Tenants Facing Rent or Financial Challenges
      • Setting our Rents
    • Housing Officers and Estate Walkabouts
    • Repair Service
      • Property Services Team
      • Right to Repair
      • Repairs in New Build Properties
      • Improvements
      • Contractors we work with
      • Gas Inspections
      • Advice on how to deal with Frozen and Burst Pipes
      • Damp and Mould
      • Legionella information and awareness
    • Anti-social Behaviour and Neighbour Nuisance
    • Mutual Exchange-Transferring your tenancy-Assignation of tenancy
    • Local Tenant Support Services
    • Income Maximisation Service
    • New tenants
    • My Rural
  • Find a Home
    • Housing Guide for People leaving Armed Services
    • Homelessness
    • Existing Tenants
    • Nominations
    • Current housing stock locations
  • News and Events
    • News
      • Join Our Board
      • Introducing Call Recording
      • Weather Warnings and information
      • All Noticeboard Stories
    • Events
    • Good Neighbour Award Scheme
    • Community Donation Fund
    • Annual Garden Competition
    • Tenant Gathering
  • Your Views
    • Consultations
    • RSG Complaints Handling Procedure
    • Compliments Received
    • RSG Customer Service Standards 2023
    • Reporting a significant performance failure
  • Freedom of Information
    • Log of Access to Information Requests
  • Library
    • Annual Accounts
    • Annual Assurance Statements
    • Annual Performance Reports
    • Business Plans & Strategic Plan
    • Governance documents
    • Newsletters
    • Policies and Strategies
    • Scottish Housing Regulator
    • Scottish Social Housing Charter
  • Contact Us
Your Views
  • Consultations
  • RSG Complaints Handling Procedure
  • Compliments Received
  • RSG Customer Service Standards 2023
  • Reporting a significant performance failure

RSG Customer Service Standards

We revised our standards early 2023:

RSG Customer Service Standards 2023

Rural Stirling Housing Association Ltd

Office Hours

Monday to Thursday
09:00 - 17:00
Friday
09:00 - 16:00

Hybrid working: The office is closed to the public on Mondays and Friday.

The office is closed Wednesday am until 1pm for staff training.  

Public and fixed holidays: 25th, 26th, 27th,30th, 31st December 2024 and 1st, 2nd and 3rd Jan 2025.

Contact Us

General enquiries 
01786 841101

General email enquiries:
enquiries@rsha.org.uk

For all Finance related queries, invoices and statements:
finance@rsha.org.uk 

Legal Info

Registered Scottish Charity SCO37849

Registered with the Scottish Housing Regulator, Registration No. HAL232

RSL 2376(S)

Registered Property Factor No. PF000330

RSHA Letting Agent Registration No. LARN1907004

Venachar Ltd Letting Agent Registration No. LARN1904083

Our Vision and Mission

Our vision is strong and attractive rural communities. 
Our mission is to provide affordable, quality housing and support community aspirations. 

We will build and manage affordable homes and other services to help our communities grow and thrive. We will do this by working closely with our customers, communities and local stakeholders. Great service and value for money will be at our core and we will strive relentlessly to balance both.

  • Privacy Notice
  • Sitemap
  • Website Accessibility Statement
  • Group Website Cookie Policy 2024
  • Group Website Privacy Policy 2024

Cyber Essentials Plus logo           CMP Logo           IIP Silver logo

We are a Living Wage Employer logo

Scottish Housing Connections Member logo

© Rural Stirling Housing Association 2024. All Rights Reserved

Website by Kiswebs Web & App Design

This site uses cookies to offer you a better browsing experience. Find out more about our Cookie Policy.