Our new Complaints Handling Procedure comes into place from 1st April 2021. Rural Stirling Group has adopted the SPSO Model Complaints Handling Procedure (January 2020). The documents in the table below detail how we deal with complaints.
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- RSG CHP Part 1. Introduction and Overview - Updated May 2024
- RSG CHP Part 2. When To Use This Procedure - Updated May 2024
- RSG CHP Part 3. Complaints Handling Process - Updated May 2024
- RSG CHP Part 4. Governance - Updated May 2024
- RSG CHP Part 5. Customer Facing Complaints Handling Procedure - Updated May 2024