Our new Complaints Handling Procedure comes into place from 1st April 2021. Rural Stirling Group has adopted the SPSO Model Complaints Handling Procedure (January 2020). The documents in the table below detail how we deal with complaints. File Description File SizeRSG CHP Part 1. Introduction and Overview - Updated February 2025 207KBRSG CHP Part 2. When To Use This Procedure - Updated February 2025 285KBRSG CHP Part 3. Complaints Handling Process - Updated February 2025 282KBRSG CHP Part 4. Governance - Updated February 2025 183KBRSG CHP Part 5. Customer Facing Complaints Handling Procedure - Updated May 2024 258KB
